Troubleshooting

If you cannot open a file:

Try again after a few minutes in case the server is overloaded.
Try to open a different URL. If you can open other URLs, check that the URL was typed using the correct case and does not begin with a space.
If you are using a proxy server, check that it is configured correctly.
If other TCP/IP applications, such as e-mail and FTP, are not working, there may be a problem with your network connection.
In the URL, type the IP address of the server rather than its domain name. If this works, your DNS (domain name system) server may be broken.
If you are using a modem, check that the baud rate is set to the manufacturer's specification.

To display technical information about your system:

From the Help menu, choose About Mosaic.
Choose the Support button.
To save the information displayed, choose the Save button.